Privacy Policy
Last updated: October 2025
At Happy Times Hire (ABN 34 852 731 663), we care about your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you contact us, request a quote, or make a booking.
1. Who we are
We’re Happy Times Hire, an event and party hire business based in Scoresby, VIC. You can contact us at info@happytimeshire.com.au with any questions about this policy or your information.
2. What information we collect
We collect personal details that help us provide our services, including:
- Your name, email address, phone number, and postcode
- Event details, such as date, type, and location
We collect this information when you fill out our Facebook or website form, email us, or communicate with us directly.
3. Why we collect your information
We collect and use your personal information to:
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- Contact you about your enquiry or booking
- Provide quotes and confirm event details
- Deliver and manage your event hire
- Send occasional marketing updates or special offers (you can opt out any time)
4. How we store your information
We keep your information safe using password-protected systems and secure devices. Information may be stored in:
- Our Facebook lead dashboard
- A Cloud-based sheet used for booking management
Only authorised staff and contractors involved in your event have access to your information.
5. Sharing your information
We only share your information when it’s necessary to:
- Process payments
- Coordinate with staff or contractors working on your event
We do not sell or share your information with unrelated third parties.
6. Marketing
By submitting your details through our form, you agree to receive occasional updates and marketing emails from us. You can unsubscribe or opt out at any time by following the link in our emails or contacting us directly.
7. Keeping your information
We currently keep client information for record and booking purposes. If you’d like your information deleted, please contact us and we’ll do our best to accommodate your request.
8. Accessing or updating your information
You can request to view or update your information at any time by emailing info@happytimeshire.com.au. We’ll respond as quickly as we can.
9. Changes to this policy
We may update this Privacy Policy from time to time. The most recent version will always be available via our website or form link.
10. Contact us
If you have any questions, concerns, or feedback about your privacy or how we handle your information, please contact us at:
📧 info@happytimeshire.com.au
📍 Scoresby, VIC