Terms + Conditions

• To lock in your booking, a non-refundable Booking Fee (starting from $150) is required. This fee may vary depending on the number and type of items hired.
• Without this payment, we can’t hold your date – and we’d hate for someone else to snatch it up!
• Booking is confirmed once the Booking Form is completed and returned, and the Booking Fee is paid.

• Final payment is due no later than 24 hours before your event. We accept payment via bank transfer.
• We won't be able to deliver or set up your items until payment is made in full (and we’re all about being on time!).

• We provide delivery, set-up, and pack-down. 
• DIY pick-up is available for select items only.
• Standard delivery is between 3 PM and 5 PM for evening events, unless otherwise agreed.
• Certain items may require up to 24 hours for prior delivery and set up. 
• Set-up and pack-down time is not included in your hire package – please allow up to 60 minutes for set-up before your event starts - we want to get out of your hair so you can enjoy your event!
• Travel fees apply for locations outside 10km from Scoresby (our home base in Melbourne’s Eastern Suburbs).

• Photo booths need a flat, indoor space approximately 3m x 3m, near a power source (we’ll bring a 10m extension cord).
• Outdoor photo booth set-ups are only allowed under full weather protection, with prior approval.
• Slushie machines will need a sturdy table or bench for setting up - fold out tables will not suffice!
• Please let us know in advance if there are stairs, narrow access, or tricky loading areas so we can plan accordingly. Fees will apply for deliveries that require safety allowances during delivery. 

• Outdoor setups are fine – as long as the weather plays nice! Items must be fully covered and protected from rain, wind, or anything else nature throws our way.
• If weather conditions make it unsafe, we may need to adjust or cancel part of the setup.

• If an item is damaged or goes missing, you’ll be responsible for the repair or replacement cost (up to $500 per item).
• Late returns on DIY hire incur a $30 late fee – please return items on time so we can keep the party rolling for the next event!
• Damage applies from the moment we finish setting up until the moment we pack down.

• Attendants are required for all events with 100+ guests.
• Attendants are entitled to a 15-minute break every 4 hours (excluding set-up time).
• For weddings, attendants aren’t required to be provided with a staff meal, but please feed the people keeping the fun flowing!

• Cancel more than 7 days before your event? You’ll get a refund minus a $50 admin fee.
• Cancel within 7 days? Sorry but we will be unable to offer a refund.
• Weather-related cancellations are also eligible for a partial refund (we’ll do our best to be flexible and fair).

• Public holiday bookings may incur an additional surcharge.
• If loading/unloading requires extra time (due to stairs, distance from parking, or venue restrictions), additional fees may apply – we’ll discuss this upfront so there are no surprises.

✨ Let’s make your event unforgettable (for all the right reasons!). If you have any questions or need to tweak your hire details, we’re only a call or email away.